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A female student stands at the reception desk of Enrolment Services

Enrolment Services

Welcome to Enrolment Services, we look forward to assisting you to make the most of your student journey! We support students with inquiries ranging from course registration to convocation and everything in between. We invite you to connect with us through the range of supports listed below - we look forward to supporting you! 

Ask Rex

Hours for live chat: Monday, Tuesday, Wednesday, and Friday from 9 a.m. - 12 p.m. and Thursday from 10 a.m. - 12 p.m.

Trending Topics

Registering for Classes Ordering Transcripts Understanding Grades Receiving your Degree Accessing your Confirmation of Registration Letter Accessing Student Financial Support Applying to Graduate Completing your Convocation Checklist

Chat support with Rex

Chat support with Rex

Rex is available online 24/7 to answer your questions. Click on the red chat icon (at the bottom right corner) and Rex can help answer some of the most common questions. If Rex is stumped, a live agent can support you throughout the week. 

Chat with Rex

Submit a service request

Submit a service request

The “My Service Requests” tool allows you to submit administrative requests to Enrolment Services through your Student Centre. Use it for things like: Form completion, updating personal information, and external education verifications.

Book an advising appointment

Book an advising appointment

Advising appointments are scheduled for 15 minutes and can be booked for questions related to: troubleshooting registration errors, fees, financial support and your student record.

Meet with us for advising assistance

Meet with us for advising assistance

If you can't come see us in person, please book a virtual appointment with us. You can also connect with an enrolment services advisor by calling 403-210-7625 or 1-855-246-7625 (toll free if you’re calling from Canada or the US).

Meet with us

How-To Guides

How-To Guides

View how-to documents that provide step-by-step instructions for some of the more common tasks students complete in the Student Centre.

View how-to guides

Webinars

Webinars

Watch a series of webinars with the aim to help you understand different aspects of university life and the various tools you may use along the way.

Watch webinars

Service Navigator

Choose an option below to guide how we serve you best.

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Collection of personal information
Your personal information is collected under the authority of section 33(c) of the Freedom of Information and Protection of Privacy Act. If you have any questions about the collection or use of this information, please visit our Access to Information page.

Hours

Enrolment Services Hours:

  • Monday 10 a.m. – 4 p.m.
  • Tuesday 10 a.m. – 4 p.m. 
  • Wednesday 10 a.m. – 4 p.m.
  • Thursday  10 a.m. - 4 p.m.
  • Friday 10 a.m. – 4 p.m.  

Mailing Address

Office of the Registrar 
SPECIFIC UNIT*
Hunter Student Commons, Room 220
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2500 University Drive NW 
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CANADA 

*Indicate the specific unit where your package should be delivered (for example - Enrolment Services, Awards, etc.) 

Service Feedback

We're always striving to provide the best possible advising to our students.

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