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Account credits appear as a negative number under your outstanding changes for the term. This is considered an overpayment. Credits/overpayments can be viewed in the My Financials section of the .

Overpayment credits are automatically applied to your next active term. This happens once you’ve registered and charges appear on your account. If a payment applies to a future term and the tuition and fee deadline hasn’t passed, you can request a refund by selecting View/Request Refund. 

There are two ways to verify if payments have applied to future terms: 

1. Select Account Inquiry in the My Financials section of the , or 
2. View Payments and select payment links to view changes paid.

Contact Enrolment Services if your credit isn’t applied correctly.

Payments made through Flywire via your Student Centre will be refunded back to the original payor and payment method. This includes payments made via the sharable Flywire link accessible through your Student Centre. If someone else made a payment on your behalf using the shared Flywire link, the refund will be sent back to that person.

A Canadian online banking payment is a payment that originated within Canada. 

Canadian online banking payments of less than $25,000 can be refunded by eTransfer to a Canadian bank account. This is done through the email address we have on file.

If an eTransfer refund can't be issued for a Canadian online banking payment, a cheque can be mailed to the student's Canadian address on file. If the student's address on file is international, the refund will be issued via Flywire.

Note: Flywire refunds will be sent to the original payment country of origin. They can’t be issued to a sanctioned country. 

Refund requests for domestic payments

A domestic payment is a payment that originated within Canada. They include:

• CIBC Student Pay from a Canadian bank account
• Convera Global Pay for Students from a Canadian bank account

Domestic payment refund requests of less than $25,000 can be refunded by eTransfer to a Canadian bank account. This is done through the email address we have on file.

Domestic payment refund requests over $25,000 will require two refund requests:

• One request for $25,000, and
• One request for the credit remaining. 

If an eTransfer refund can't be issued for a domestic payment, a cheque can be mailed to the student's Canadian address on file. If the student's address on file is international, the refund will be issued via Flywire.

Note: Flywire refunds will be sent to the original payment country of origin. They can’t be issued to a sanctioned country. 

Refund requests for international payments

An international payment is a payment that originated outside of Canada. International payments include:

• CIBC Student Pay (country outside of Canada)
• Convera Global Pay for Students (country outside of Canada)

International payment refunds are issued by Flywire. Flywire refunds will be sent to the original payment country of origin. Once your refund is approved, you'll receive an email from Flywire requesting your account information. After you provide your details to Flywire, you should receive your refund within 10 business days.

Note: Flywire refunds will be sent to the original payment country of origin. They can’t be issued to a sanctioned country. 

e-Transfer refunds are issued for all domestic payments of less than $25,000 unless you paid via Flywire (refer to the Flywire section above for details). This is done through the email address we have on file.

Once your refund is approved, follow these steps to accept your refund:

1. Locate the e-Transfer refund email in your email account
2. Select the deposit your money link in the e-Transfer email
3. Choose your Canadian bank from the list of options
4. Enter your eight-digit password* to accept the e-Transfer refund

*The eight-digit password is the last four digits of your UCID followed by your birthdate in the DDMM (day/month) format.  For example, if your UCID is 00001234 and your birthdate is July 21, your password would be 12342107. The refund will deposit automatically if you have auto-deposit set up.

Note: If an e-Transfer refund can't be issued for a domestic payment of less than $25,000, a cheque can be mailed to your Canadian address on file. If you have an international address on file, your refund can be issued via Flywire. Flywire refunds will be sent to the original payment country of origin. Once your refund is approved, you'll receive an email from Flywire requesting your account information. After you provide your details to Flywire, you should receive your refund within 10 business days.

Note: Flywire refunds will be sent to the original payment country of origin. They can’t be issued to a sanctioned country. 

Residence payments are refunded by cheque to your Canadian address on file.

Residence payments are refunded by cheque to your Canadian address on file. 

If the student's address on file is international, the refund will be issued via Flywire. Once your refund is approved, you'll receive an email from Flywire requesting your account information. After you provide your details to Flywire, you should receive your refund within 10 business days.

Note: Flywire refunds will be sent to the original payment country of origin. They can’t be issued to a sanctioned country. 

In most cases, UÀóÖ¦ÊÓƵ undergraduate award payments are split equally between the Fall and the Winter terms. View additional information on how awards are paid out.

Undergraduate award overpayments are refunded by direct deposit. They go in on Oct. 10 for the Fall Term and Feb. 10 for the Winter Term. Refunds are automatically issued if your direct deposit information is updated in your .

If your direct deposit information isn't updated, a cheque will be mailed to the Canadian mailing address on your file.

To update your banking information, go to the My Financials section of your Student Centre and select Submit Direct Deposit Info.